Final Sale and Dispute Policy

Bid, Buy & Drive, LLC

Effective Date: April 26, 2026

This Final Sale and Dispute Policy (“Policy”) explains how Bid, Buy & Drive, LLC (“BB&D,” “we,” “us”) treats sales completed through our auction Service and how disputes between Buyers and Sellers may be addressed. This Policy is part of, and incorporated into, our User Agreement Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.

If you have questions or wish to file a dispute, contact us at sales@bidbuyanddrive.com.

1. All Sales Are Final

All winning bids on BB&D are binding contracts between the Buyer and the Seller. All sales are final at the close of the auction. Vehicles are sold “AS-IS, WHERE-IS, WITH ALL FAULTS,” with no express or implied warranty from BB&D. Except as expressly stated in writing by the Seller within the listing, no warranty is provided by the Seller either.

BB&D is a marketplace platform. We do not own, possess, inspect, certify, or warrant any vehicle listed on the Site. We do not act as an agent of either the Buyer or the Seller. The sale contract is solely between the Buyer and the Seller.

2. Buyer’s Duty to Inspect Before Bidding

Buyers are responsible for evaluating any vehicle before submitting a bid. We strongly encourage you to:

  • carefully review the listing photos, description, video (if any), and condition disclosures;
  • ask questions in the listing comments before bidding;
  • arrange a pre-purchase inspection by a qualified mechanic at the vehicle’s location, at the Buyer’s expense;
  • review available vehicle history reports (Carfax, AutoCheck, NMVTIS, etc.) for the VIN, where available.

Failure to perform reasonable diligence before bidding is not a basis for a refund or dispute under this Policy.

3. No Refund Circumstances

The following are not grounds for a refund, dispute, or BB&D intervention:

  • buyer’s remorse, change of mind, or post-bid financial hardship;
  • failure to inspect the vehicle prior to bidding;
  • minor cosmetic flaws, normal wear, or condition issues that were visible in the listing photos or reasonably foreseeable for a vehicle of the year, mileage, and price;
  • subjective disagreement about the vehicle’s value;
  • inability to arrange transport, financing, or insurance;
  • failure to read or understand the listing description or these policies;
  • regret about the price paid.

Buyer’s Premium and any BB&D listing or Service fees are non-refundable except as expressly set out in Section 5.

4. Limited Dispute Grounds

BB&D will consider opening a dispute only if a Buyer can demonstrate, with credible evidence, one or more of the following within the timeframe in Section 6:

  • Title fraud or undisclosed encumbrance: the vehicle does not have clear, transferable title; the title is salvage, rebuilt, branded, or subject to a lien that was not disclosed in the listing.
  • Material misrepresentation: the vehicle is materially different from the listing in a way that a reasonable Buyer would not have foreseen from the listing photos and description (for example, a different model, a frame-damaged vehicle disclosed as accident-free, a non-running vehicle disclosed as running, or a VIN mismatch).
  • Undisclosed material defect: a significant defect that the Seller knew or reasonably should have known about and failed to disclose (for example, a known blown engine described as “runs and drives,” or evidence of recent fraudulent repair).
  • Seller default: the Seller refuses to deliver the vehicle, refuses to provide title, fails to respond to reasonable post-auction communication, or otherwise fails to complete the transaction.

Cosmetic differences, minor mechanical issues consistent with the vehicle’s age and mileage, and condition variations within reasonable tolerances are not grounds for a dispute.

5. Buyer’s Premium Is Non-Refundable

The Buyer’s Premium and any BB&D fees are non-refundable. Once an auction closes and the Buyer’s Premium has been charged, it will not be refunded for any reason, including but not limited to: post-sale disputes between Buyer and Seller, vehicle condition issues, title disputes, Seller default, Buyer default, or any voluntary resolution between the parties.

The sole exception is where BB&D, in its sole discretion, voids the auction itself before completion (for example, due to a verified system error attributable to BB&D, or where BB&D removes the listing for fraud detected prior to close). The Buyer’s Premium is the fee charged for running the auction; that service is rendered at the close of the auction, regardless of any post-sale outcome between the parties.

6. Dispute Window and How to File

A Buyer must submit a written dispute to BB&D within seven (7) calendar days of taking physical possession of the vehicle (or, if the Seller fails to deliver or transfer title, within 30 calendar days of the auction close). Disputes filed after this window will not be considered.

Submit disputes to sales@bidbuyanddrive.com with the subject line “DISPUTE — [Listing URL or Auction ID].” Include:

  1. the auction listing URL or ID;
  2. a written statement of the issue, with dates;
  3. specific photographs or video evidence of the alleged condition (with metadata showing the date taken);
  4. a written inspection or mechanic’s report, if applicable, on the inspector’s letterhead;
  5. copies of all communications between the Buyer and Seller related to the issue;
  6. a clear statement of the resolution sought (rescission, partial refund, repair compensation, etc.).

Incomplete submissions may be returned for additional information; the dispute clock pauses while BB&D awaits documentation but is not extended overall.

7. BB&D’s Role in Disputes

BB&D acts as a good-faith facilitator, not an adjudicator. We will:

  • review the submission for completeness and apparent merit under Section 4;
  • contact the Seller and request their written response within 7 calendar days;
  • share both parties’ submissions with the other party;
  • attempt to facilitate a voluntary resolution between Buyer and Seller.

BB&D does not have the power to compel a refund, return, payment, or any other action by either party. BB&D’s mediation is non-binding. If voluntary resolution is not reached, the parties’ remedies lie under their direct contract with each other and applicable law.

8. Possible Resolutions

Voluntary resolutions may include, but are not limited to:

  • Rescission of sale: Buyer returns the vehicle, Seller refunds the purchase price; transport and title transfer costs are negotiated between the parties.
  • Partial refund: Seller refunds an agreed amount, Buyer keeps the vehicle.
  • Repair contribution: Seller contributes a specified amount toward documented repair costs.
  • No action: if BB&D determines the dispute lacks merit under Section 4, BB&D may close the dispute without further action.

Any resolution between Buyer and Seller is a private agreement between those parties, even if facilitated by BB&D.

9. Chargebacks

Buyers agree not to initiate a chargeback or payment dispute with their card issuer or bank with respect to the Buyer’s Premium or any BB&D fees while a dispute under this Policy is pending or before exhausting the dispute process described in this Policy. Improper chargebacks may result in:

  • immediate account suspension or permanent ban;
  • collection of any reversed amount, plus reasonable costs of recovery;
  • referral to arbitration under Section 11.B of the Terms of Service.

10. Seller Defaults and Buyer Remedies

If a Seller fails to deliver the vehicle, refuses to transfer title, or otherwise repudiates the sale after auction close, the Buyer may file a dispute under Section 6. If BB&D determines, in its discretion, that the Seller has defaulted in bad faith, BB&D may:

  • suspend or permanently ban the Seller’s account;
  • pursue any contractual or legal remedies available against the Seller, including liquidated damages under the Terms of Service;
  • list the Seller publicly in any future “do not list” registry BB&D may maintain;
  • assist the Buyer in good-faith mediation, though BB&D is not obligated to do so.

Consistent with Section 5, the Buyer’s Premium remains non-refundable in cases of Seller default. The Buyer’s recourse for a Seller default lies against the Seller directly under their sale contract and applicable law.

11. Buyer Defaults

If a winning Buyer fails to complete payment within the three (3) business day window set forth in the Terms of Service, the Buyer is in default. BB&D may:

  • suspend or permanently ban the Buyer’s account;
  • award the listing to the next-highest bidder, at BB&D’s discretion;
  • collect from the defaulting Buyer the Buyer’s Premium that would have been due, plus the difference between the original winning bid and any subsequent sale price;
  • pursue any other remedies available at law or in equity.

12. Final Remedy: Arbitration

If a dispute between a User and BB&D is not resolved through this Policy, the dispute is subject to binding arbitration as set forth in Section 11.B of the Terms of Service. Disputes bet